One-Time Service Termination for Selected Customers

Bitget has begun a one-time measure to end services for a limited group of users. The exchange said it will contact affected customers directly through email, in-app messages or push notifications. Each notice will include account-specific deadlines, required steps and withdrawal arrangements.

Users who have not received an official notification may continue operating their accounts under the platform’s existing terms. Bitget stated that the overall platform remains fully operational and that the restrictions apply only to the selected accounts.

The company confirmed that customer funds stay protected during the process. Its support team is available to assist with withdrawals, open orders and related account questions. Bitget advised users to rely solely on official channels, including its website, app and verified support center, and to avoid sharing passwords, authentication codes or private keys.

No single platform-wide deadline has been set. Deadlines and instructions vary by account. One user reported receiving a notice with an October 21 cutoff, though that date applied only to that individual case.

Japan Accounts Move to Close-Only Mode

Separately, Bitget will place accounts classified as belonging to Japan residents into close-only mode at 10 p.m. ET on October 31, equivalent to 0200 UTC on November 1. From that point, affected users will be unable to open or increase positions and will lose access to most platform products.

Limited deposits and asset withdrawals will still be permitted, along with conversions of crypto holdings into Bitcoin and Ether. Any remaining open positions are scheduled for forced liquidation at 9 p.m. ET on December 30, or 0200 UTC on December 31. Card services will also be suspended at that time. Crypto withdrawals are planned to stay available after the final deadline.

Bitget first announced the Japan service phase-out on August 3 to meet Japanese regulatory requirements and published the detailed timetable in a September 17 FAQ.

Prohibited Jurisdictions and Compliance Context

Updated terms of use dated October 16 list Russia, Belarus and Kazakhstan among prohibited jurisdictions. Individuals who reside or operate in those locations are described as ineligible for the platform’s services. The public service announcement did not confirm the specific locations of every affected account, though reports noted instructions issued to some Belarusian customers regarding open trading positions.

Bitget has not named a particular regulatory order or authority as the direct cause of the terminations. The company has said the steps support compliance with rules in various countries.

The service changes follow a September 24 incident in which unauthorized transfers from hot and warm wallets affected approximately $388 million across 12 addresses. Bitget completed a phased withdrawal restoration plan by October 2. The later announcements on service restrictions did not connect the account terminations or Japan measures to the wallet incident.

Guidance for Users

Affected customers are instructed to review the official notices they receive for precise deadlines and withdrawal procedures. Bitget reiterated that support staff will remain available throughout the transition to answer questions on pending orders and fund movements.

The exchange said it intends to maintain global operations and continue serving as a universal platform for users outside the restricted groups.