Unraveling the Simple Yet Confusing

Frequently Asked Questions

Account Functions

Why do I not receive a confirmation email?

What if i cannot Login into My Account because i forgot my password?

I forgot my email address. How can I recover it?

Where can I customize my account settings?

What is Two-Factor Authentication (2FA)?

How do I set up Two-Factor Authentication (2FA)?

What happens to 2FA (Two-Factor Authentication) if I lose my phone?

How do I change my login password?

Where can I see my account activity and active sessions?

How can I terminate login sessions across all devices?

Crypto Deposit / Withdrawal

What Payment Systems does MV Capital work with?

Can i deposit using Card transfer?

Can i deposit using Wire transfer?

How do I deposit assets on MV Capital?

Do you charge a cryptocurrency Deposit Fee?

Where can I see my deposit history?

Why hasn't my deposit been credited?

What do the deposit statuses mean?

Can i withdraw FIATs like Dollar or Euro?

Can I withdraw through a Wire transfer?

How do I withdraw assets on MV Capital?

Is there a minimum for cryptocurrency withdrawals?

Do you charge a cryptocurrency Withdrawal Fee?

How long does it take for a cryptocurrency withdrawal to be processed on MV Capital?

What do the withdrawal statuses mean?

What happens if I accidentally change my deposit address and/or deposit to the old one?

What can I do if I withdraw to the wrong address?

Where can I see my withdrawal history?

Security

MV Capital Security Tips

How is MV Capital securing user funds?

I would like to change my cookie preferences. Where can I do that?

How can I prevent a phishing attack?

What happens in case MV Capital's base currency (Tether USDt) collapses?

Rewards and referrals

What is the MV Capital Referral Program?

Where can I find my referral code and link?

How much commission can I receive?

When do I get paid for Referral Program?

What are the requirements for my referral?

Can my invitee use referral code after creating their MV Capital account?

Can I change my referrer?

Can i refer my family?

How many friends can I invite?

How can I check my commission history?

Trading / Investing

Is MV Capital a custodial or non-custodial service provider?

What is the minimum amount to invest on MV Capital?

What is quantitative investing?

Does MV Capital engage in margin trading, and what types of trading does it perform?

What is Spot trading, and what is the difference between Spot trading and Margin trading?

Where can I see my investments?

What do the investment statuses mean?

Where can I see my transactions?

Where can I see my open positions?

Why are the details of open positions obfuscated?

Where can I see my past trades?

What is a performance fee, and why is it charged?

When is the Performance Fee charged?

Do you charge a performance fee for profitable trades when my balance is lower than the principal (invested) balance?

What do I have to do once I have made an investment in the trading bot?

Can I invest in the same trading bot on separate occasions?

What is the purpose of the Investment Cap and why is it implemented for Trading Bots?

How did you solve the problem of Liquidity and Market Slippage?

What is the Lock-Up Period, and what is its purpose?

What is ARP (Automatic Reinvesting Plan)?

How do I sign up for an MV Capital account?

Is Signup with MV Capital free of charge?

What types of verification do MV Capital have?

Are you free from KYC/AML requirements?

Are you registered with any regulatory body?

How can i Contact your Support?

What is the definition of cryptocurrency?

What is blockchain?

What is a cryptocurrency wallet?

Is MV Capitala HYIP (High-Yield Investment Program)?

What if my problem isn't addressed in the FAQ?

What reasons are there for me to invest with MV Capital when your returns seem to be lower compared to those of cryptocurrencies?

What do the names of Trading Bots represent?