Privacy Policy

This Privacy Policy governs the collection, use, disclosure, and protection of both personal and non-personal information acquired from Users who interact with the services provided by MV Capital (referred to as the "Service", "We" or "Us"). This Privacy Policy is incorporated by reference into the MV Capital's Terms and Conditions (referred to as the "Agreement"). Its primary objective is to transparently outline how MV Capital may collect, utilize, and disclose information obtained through the Service.
When We Collect Your Information
Information you provide to Us
We will ask You to provide Us with some information about yourself. This information is either required by law (e.g., to verify your identity and comply with "Know Your Customer" obligations), necessary to provide the requested services, or relevant for certain specified purposes, described in greater detail below. In some cases, if We add services and features, You may be asked to provide Us with additional information.
  1. When contacting us through the contact form: If You submit a "Send us message" through the Service, then You must provide Us with certain information, such as Your name and email address.
  2. Registration: If You register an Account on the Service, then You must provide Us with certain information, such as your name, address, and email address. Additionally, as part of the verification process, We may collect other information from You, such as Your national ID card details, driver's license numbers, tax ID number, social security number, phone number, signature, utility bills, photographs, and a video or voice recording of You, as well as information concerning Your financial history and income.
  3. Communications: If You contact us directly, We may receive additional information about You. For instance, when You reach out to Us via our contact email address, We may obtain Your name, email address, phone number, the contents of any message or attachments You send to us, and any other information You opt to disclose.
Information we collect from you automatically
We may automatically collect certain types of information, for example, whenever You interact with Us or use the services. This information assists Us in addressing customer support issues, enhancing the performance of our sites and services, maintaining and/or improving Your user experience, and safeguarding Your Account from fraud by detecting unauthorized access.
  1. Browsing Information: When visiting the Service, We gather and log information on our server from Your browser. This includes details such as your IP address, browser type and version, operating system and platform, as well as location information derived from Your IP address.
  2. Usage Data: The Service collects and stores information that is generated automatically as You use it, including your preferences and anonymous usage statistics, such as authentication data, security questions, click-stream data, public social network posts, and other data collected via cookies or similar technologies. Additionally, it gathers information about how our services perform when in use, such as error and debug messages received, performance information of the site, and other diagnostic data. By using the Service, You authorize Us to gather, parse, and retain data related to the provision of the Service.
  3. Blockchain interactions: When engaging with blockchain transactions, We may analyze public blockchain data, such as transaction IDs, transaction amounts, wallet addresses, timestamps, or transaction events.
  4. Retail Merchant Information: When conducting a transaction with a third-party merchant, the merchant may provide Us with personal data about You, such as Your name, contact information, and transaction details.
How We Use Information
  1. Analytics and Service Improvement: We utilize information, including unique identifiers and Your location, for internal and service-related purposes, such as data analytics. Additionally, We may share this information with service providers to facilitate the provision, maintenance, and enhancement of the Service.
  2. Communications: We may send emails to the email address You provide to Us for the purpose of verifying Your Account and for informational and operational reasons, including Account management, customer service, system maintenance, or to notify You about additional products or services that may be of interest to You.
  3. Legal Rights: We may use the information collected through the Service to enforce our Agreement or other legal rights.
How We May Disclose Your Information
  1. Third-Party Service Providers: We may share any information that We receive through the Service with vendors and service providers retained in connection with the provision of the Service. These entities may include custodial service providers, compliance partners, and auditors.
  2. Required by Law and Similar Disclosures: We reserve the right to access, preserve, and disclose your information and/or other Account details or Content as necessary to:
    • Comply with law enforcement requests and legal processes, such as court orders or subpoenas.
    • Enforce this Privacy Policy or other agreements.
    • Respond to your inquiries.
    • Safeguard the rights, property, or safety of yourself, our organization, or others.
  3. Meger, Sale, or Other Asset Transfers: In the event of our involvement in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of Service to another provider, Your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. The utilization of Your information following any of the aforementioned events will be governed by the provisions of the Privacy Policy in effect at the time the Service collected such information. We may also share your information within our group of companies.
  4. With Your Consent: We may also disclose Your information with Your explicit permission.
  5. Direct Marketing: We do not share personal information with third parties for their direct marketing purposes.
Security of Your Information
We employ reasonable technical, administrative, and physical measures to safeguard information contained within our system against unauthorized access, destruction, misuse, loss, or alteration. However, it is important to note that the internet cannot be guaranteed to be 100% secure, and We cannot ensure or warrant the security of any information You provide to Us. Should we receive instructions using Your login information, We will consider such instructions as authorized by You.

To ensure the confidentiality and integrity of user data throughout its lifecycle within our system, all sensitive information, whether in transit or at rest, is subject to rigorous encryption protocols.

By using the Service or providing information to Us, You agree that We may communicate with You electronically regarding security, privacy, and administrative issues relating to Your use of the Service. In the event of a security system breach, We may attempt to notify You electronically by posting a notice on the Service or sending an email to You. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw Your consent from receiving electronic notice),please notify Us at [email protected].

Cookies and Tracking Technologies
  1. Cookies Usage: We use cookies and similar technologies to enhance Your user experience, provide our service, and understand how customers use our services so We can make improvements. Depending on the applicable laws in the region You are located in, the cookie banner on Your browser will inform You how to accept or refuse cookies. A copy of our Cookie Policy is available Here.
  2. Opt-out Options: Users have the autonomy to adjust browser settings to refuse cookies. However, it is imperative to acknowledge that such actions may impact the full functionality, personalization, and efficiency of the Service.
  3. Do Not Track: Some web browsers incorporate a 'Do Not Track' feature. As there is not yet an accepted standard for how to respond to Do Not Track signals, our website currently does not respond to such signals.
What Rights Do I Have
  1. Access and Correction: You have the right to obtain confirmation that Your personal data are being processed and to obtain a copy of it, as well as certain information related to its processing. You can request the rectification of Your personal data if it is inaccurate, and also request to add information to it.
  2. Right to Portability: In some cases, You can request to receive Your personal data, which You have provided to Us, in a structured, commonly used, and machine-readable format. Alternatively, where feasible, You may request that We transmit your personal data directly to another data controller on Your behalf.
  3. Withdrawal of Consent: For processing that requires Your consent, You have the right to withdraw Your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before its withdrawal.
  4. Deletion: In some cases, You can have your personal data deleted. Please note that personal data may still be retained in the event of account deletion to comply with our legal obligations.
Changes to Our Privacy Policy and Practices
  1. Posting of Revised Privacy Policy: We will post any adjustments to the Privacy Policy on this web page and update the "Revision Date" at the bottom of this document. If You are concerned about how Your information is used, then bookmark this page and periodically review this Privacy Policy. Your continued use of the Service after changes to the Privacy Policy constitutes Your acceptance of the new terms of the Privacy Policy.
  2. New Uses of Information: From time to time, we may wish to use information for purposes not previously disclosed in our Privacy Policy. If our practices change regarding previously collected information in a manner that would significantly deviate from the restrictions outlined in the version of this Privacy Policy effective at the time of collection, then We will make reasonable efforts to provide notice and obtain consent for any such uses as may be required by law.
How Long We Keep Personal Data
We retain your personal data to facilitate Your ongoing use of the Service, for as long as necessary to fulfill the relevant purposes outlined in this Privacy Policy, and as required by law, such as for tax and accounting purposes, compliance with regulations, or to resolve disputes and/or legal claims, or as otherwise communicated to You.
External/Third Party Websites
We may permit others to link to our Service or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. Please read their privacy policies before submitting information.
Languages and Order of Precedence
This Privacy Policy may be published in different languages, both as human and machine translations. However, in the event of any discrepancy, this English version shall prevail.
Contact Information
For inquiries, concerns, or requests related to this Privacy Policy, you can reach us using our Support Form or at [email protected].
Revision Date 19 May, 2024 17:41