Vulnerability Identified and Fixed

On October 15, 2026, ChangeNOW disclosed the discovery of a vulnerability in an integration on its website. Independent security researchers helped locate the issue, and the company has since applied the necessary fixes to close it.

The team currently has no evidence that the vulnerability was exploited. At the same time, it cannot rule out the possibility that others identified the same problem. In light of this uncertainty, ChangeNOW is reviewing possible scenarios and has issued guidance to its users.

Client Communication and Precautions

ChangeNOW emphasizes that customer funds were never at risk and that its core transaction systems remained untouched throughout the incident. The primary concern is the possibility of fraudulent communications that might mimic legitimate support interactions.

The platform advises users to verify the sender of any unexpected message before taking action. It states clearly that it communicates exclusively through its official support channels and will never request private keys, seed phrases, or passwords via email.

Launch of NOW AI Security Initiative

To strengthen protections going forward, ChangeNOW has announced the creation of NOW AI, a dedicated protection lab. The initiative aims to elevate security standards across all its products by applying advanced technology to detect threats earlier and embed stronger safeguards into its services.

The company notes that the rapid automation of malicious activity makes proactive defensive measures essential. NOW AI will focus on applying the same defensive technology used to address the recent issue, ensuring that security keeps pace with evolving risks in the crypto space.

About ChangeNOW

ChangeNOW operates as a comprehensive crypto super app designed to simplify access to Web3 finance for users of all levels. Since its founding in 2017, the platform has evolved from an instant exchange service into an integrated solution that combines storage, swaps, trading, staking, and asset management in a single secure environment.

With millions of clients worldwide, ChangeNOW positions itself as a trusted partner for both beginners and experienced participants seeking straightforward and reliable tools for cryptocurrency activities. The company continues to focus on client-centric improvements, including the new security measures now under development.